We create a custom program for all our clients that defines business rules. This program includes a database that allows for easy management of the patient's health experiences.

We track many aspects of the patient experience while honoring patient's privacy and strictly adhering to government policy on data collection.

Our volunteer patient-advocates come to us from a variety of channels and we always seek the most conscientious avenue by which to approach them. By working with our partners we can determine the most appropriate approach to take and then customize this approach for the brand and medical condition.

Recruitment is an ongoing effort for Health Advocacy Strategies. We believe that continuing recruitment is essential to find the very best patient-advocates for our clients.

Some advocates are effective public speakers; others are more comfortable working in small groups or in one-to-one settings. We carefully evaluate our advocate’s interests and skill so that we can consistently match them with the needs of our clients.

We employ a proprietary composite Advocate Scoring System to ensure that advocates are consistently and effectively assessed and engaged in activities where their stories will be most impactful.

We manage patient engagement through a system that helps ensure that all activities are appropriate for the client, the intended audience and the volunteer advocate. We ensure that privacy and regulatory issues, policies and procedures, training, monitoring and documentation are addressed for each advocate and activity.